Our Guarantee Goals
The Following Criteria Are an Integral Part of Our Guarantee Goals!
When we set out to design our Certified Jo™ Service Guarantee, we decided the following criteria should be an integral part of our key attributes.
We knew we should make an unconditional promise to those who rely on our Certified Jos’™ and that there should never be any element of surprise for anyone who hangs their hat on our word!
We decided to not lawyer up the guarantee, but make our statement plain and simple, easy to understand and to communicate too, so that anyone can have an instant and clear awareness of the benefits of our guarantee!
It made total sense to us to make sure our guarantee was meaningful and important to anyone relying on our and our Certified Jos™ word – so we made sure to provide adequate values to offset a good portion of any or our Certified Jos™ failures to make their appointments.
Of course, our guarantee should be very easy to request. In fact, if we are guaranteeing a Certified Jo™, shouldn’t the burden be more dependent on us rather than you – we think so too!
And, our guarantee should also be very easy to enforce. So, we’ve designed our enforcement process to be as problem free as possible.
With all the above said, we hope we have accomplished our goal of making our service guarantee as unconditional as we can, as easy to understand and clear as it can be, as meaningful to you as you need, simple to request, easy to enforce and as credible as possible.
Next, we contemplated what the benefits of our Certified Jo™ Good To Go™ Service Guarantee should be.
So, we decided on the following powerful platforms for promoting and accomplishing your trust in our Certified Jos’™ service reliability and our word of backing them up:
In delivering our service guarantee, we were literally compelled into focusing on our members wants and expectations in every aspect of our guarantee.
We knew we needed to establish clear standards to assure our members of what No Show Jo™ and our Certified Jo™ Good To Go™ Guarantee stands for – and to do so for the benefit of both our members and our workers minds.
Our position motivates us to be seriously concerned with our service guarantee as this causes an emphasis on reducing the financial expense of dealing with claims, which can only be due to any quality failure of our Certified Jos’™ who were actually not Good To Go-Jos’™.
Our Certified Jo™ Good To Go™ service guarantee literally required us to build an effective system to generate meaningful member feedback and also develop a corresponding course of action. Simply it brings to our attention and understanding the reasons for a failure and motivates us to identify and manage potential fail points.
By doing this, we can better formulate a guarantee which truly helps our members reduce their risk in making purchase decisions and for us to reinforce your long-term loyalty.
So, we get it! A solid and simple service guarantee like ours plays an important role in alleviating your perceived risks of interacting with our Certified Jos’™ and facilitates more ease for you in your decision, but, also the more likelihood members will complain since you expect our front-line workers to be ready with resolutions for you.
Perhaps as important, from our perspective, designing our Certified Jo™ Good To Go™ service guarantee made us understand what made our members satisfied, rather than what we thought made them satisfied.
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